The best Side of empire today atlanta

I spent the day becoming placed on keep immediately after in search of a correction of a badly put in carpet. Created the appointment almost two months just before, for it for being assessed and repaired and nobody confirmed up – even though se got a simply call expressing they'd get there inside of a two hour window….in the morning.

I'd personally certainly like to talk with individuals that review the installation process in Northern California to debate our condition in depth in the hope of obtaining it settled.

Jeremy, the salesman went from his way to support us and our desires. He actually has the customer in mind. So, we purchased hardwood and carpet on September 20, 2018. We experienced scheduled the installation for being carried out on Monday, November nineteenth.

January 24, 2018 at ten:14 am Okay I are actually managing this considering the fact that September of 2017. The flooring that was place down in February 2017 was via out your complete property. We have been instructed that whenever they eradicated the old flooring that the entire nail heads and staples could well be flush before the new floors went down. In September we found that a nail head was pushing by way of a plank so we get in touch with Empire to report it. Immediately after a pair os weeks we did have one of the original installers appear out and deal with the nail and substitute the plank.

I expect for being reimbursed for day without work function and possibly for The entire carpet since you can't observe up in the warranty .

This is not my Major home in order that they fundamentally wasted that quantity of my time. Put in crews had been extremely Qualified, absolutely no complaints there. Anything else about the procedure needs an enormous degree of improvement. Heck, right after Talking with warehouse manager who assured me there would not be any more complications and then there was, I known as their 800 number where by an actual 'customer care rep' identified as me back again, stated they'd comply with up with Absolutely everyone on their own facet and I hardly ever heard back! Warehouse supervisor who termed to put in place another appointment per week later on hadn't listened to from them both! Their customer service is non existent ends Along with the product sales get in touch with...

BLOOMINGTON, MINNESOTA -- I used to be sold LVT in an oblong shape. The gross sales representative showed it to me and marketed it to me. The installers showed up with square And that i was not designed aware about the tile until they finished demo on my ground. I used to be left by using a sticky mess In my kitchen area and was explained to they don't even make the rectangular shape. I have a one yr outdated youngster in addition to a Doggy. Leaving the floor sticky and unusable although I searched for a distinct company wasn't an option. So they set up the tile which they introduced. I remind you this was not what I selected, or paid out for. Because they finished they rapidly tried to have me signal a document without the need of studying. I appeared over their operate and recognized they entirely smashed my refrigerator electrical power wire. Their take care of was to break off on the list of prongs and inquire me if which was ok. Also they cracked the wood flooring in my household that's ideal close to wherever they had been working. Once i pointed this out they gave me a frozen variety of Wooden filler and said I could take care of it myself later on. Also they grouted in my dishwasher. So I won't be equipped to get rid of it Sooner or later devoid of taking out the tile around it. I discovered they sub out their labor which is likely why it absolutely was cheap and awful execution.

We’re sorry to listen to which you’re unhappy, and sincerely regret the inconvenience. We’ve Found your account, and we’ll be in connection with you shortly.

(one) the pads used in the lounge certainly are a type of StainMaster pad that I believe is intended to Increase the lifetime of the carpet. Nevertheless, the pads that put in as a result of reviews out the remainder of the house usually are not StainMaster and therefore are ,in reality, a kind of multicolored pad that does have any kind of humidity barrier beneath the carpet.

Terri explained to Bret that it absolutely was either that or cancel the carpet all jointly. Bret chose to terminate the carpet.

twelve/11/17 Monday 1045am acquired get in touch with from Lisa about the flooring, I stated to her which i was not satisfied and that my timetable is too chaotic with operate and loved ones and at this time I just want my money back once more she stated that isn’t going to occur and she or he specials Using the economical departments all time. I questioned her who her GM was and she or he said she handles all of these concerns Which I would not be finding my money back which i can’t back again out now Because the floors were being now put in, I informed her that no that is not true the flooring you put in are damaged and my deal settlement wasn't handled and it took over 10 times that you should get in touch with me. I don’t think that empire in this article in Philly took my desires into consideration they took The cash from my account just before the put in.

In reality I discussed this firm to individuals in line at Meijer’s and so they realized about empire and wouldn't use them for nothing. They have got had friends and family who experienced experienced very similar problems with empire. I see that the business responds to these speedily, Yeah Proper, this is actually a company who don’t treatment about customer pleasure or service.

I am nonetheless ready. I now truly feel like I've wasted my cash and I do know I have wasted my VALUABLE TIME!

We dislike delays as much as you are doing, and sincerely regret the inconvenience. We’ll be in contact along with you Soon to reschedule your installation.

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